Privacy Policy

Who we are:

Our website address is:


Woollenhearted does not set any cookies or third-party cookies in your web browser.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Visitor comments may be checked through an automated spam detection service.

What data do we collect:

Woollenhearted collects your Personal identification information (Name, email address, etc.) You directly provide Woollenhearted with most of the data we collect. We collect data and process data when you place an order for any of our products, or provide feedback on any of our message boards or via email.

We analyse the behaviour of visitors to identify potential pitfalls; not found pages, search engine indexing issues, which contents are the most appreciated… Once the data is processed (number of visitors reaching a not found pages, viewing only one page…), Reports are generated for website owners to take action, for example changing the layout of the pages, publishing some fresh content… etc.
the following personal data is being processed:
IP address
User ID
Custom Dimensions
Custom Variables
Order ID
Location of the user
Date and time
Title of the page being viewed
URL of the page being viewed
URL of the page that was viewed prior to the current page
Screen resolution
Time in local time zone
Files that were clicked and downloaded
Link clicks to an outside domain
Pages generation time
Country, region, city
Main Language of the browser
User Agent of the browser

Why we collect data:

Woollenhearted collects your data so that we can process your order

The processing of personal data is based on legitimate interests
Processing your personal data is helping us identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not and how we can organise the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better.

Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.

How long we retain your data

As our data is hosted in France, we are applying the French law which defines a retention period of no more than 13 months

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

As Woollenhearted is processing personal data on legitimate interests, you can exercise the following rights:

Right of access: you can ask us at any time to access your personal data.
Right to erasure: you can ask us at any time to delete all the personal data we are processing about you.
Right to object: you can object to the tracking of your personal data.
If you think that the way we process your personal data is infringing the law, you have the right to lodge a complaint with a supervisory authority.

The Woollenhearted website contains links to other websites. Our privacy policy applies only to
our website, so if you click on a link to another website, you should read their privacy policy.

Who we share your data with

Woollenhearted shares your data with our website hosting Service Provider: WEVOX, 3 rue de Franche Comté 50103 Cherbourg en Cotentin, France
Your data is securely stored at OVH data centre in Paris, France.


Woollenhearted keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated on 13 February 2024.


If you have any questions about Woollenhearted’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via the contact form on our website or by e-mail at